Dear Esteemed Customers 1
We used to Process each orders once in a week that is on each Wednesday and orders are generally shipped on each Thursday.
Once, the orders are received, the ordered Books are listed / categorised publisher wise and intimated to the concerned publishers. After getting the Books from the concerned publishers, we used to collate and start packing and hand over the packet to the India Post for Shipment. The Process generally takes minimum 7-10 days and in some cases more than that. But we make it Wednesday to collect the ordered books from the Publishers who are present in different parts of the state and then the rest part of processing starts.
With effect from 1st April 2017, we have discontinued the Cash on Delivery Facility. As in most of the cases, it is observed that, most customers used to place orders , but while the consignment is shipped, they did not use to receive the consignment. In such cases (huge numbers are coming back) , as a service provider we used to bear the packaging cost and the shipment cost as well as the book cost also. (As the Books are not returned back to the publishers).
Besides, a majority customers used to place order for a single book even books worth of less than 50 and to pay a shipping charges of Rs 75/- and used to raise complaints for shiiping charges. We are here by clarifying that, what ever the cost of the book may be or cost of the order may be, the fixed expense remains same for collecting books, pacaking and shipping till post office and every step employees are involved. So, if any order having less than Rs.500/- will be subjected to a penalty of an extra Rs 25/- in order to promote for more purchases of more than Rs.500/-. Hope customers will understand the problems faced by us.
There are some valuable customers placing Orders from outside India (NRI). and in that case though the Shiping Charges used to be calculated as Rs.75/- Flat along with the above structure, we find it difficult to Ship the consignment abroad in such a minimum fees. As the shipment for abroad used to be charged according to weightage and we do not have any information about the approxmately weightage of the Books from the publisher side, We request the Customers purchasing from abroad to make contact in 09776040400 / 09776640400 / 07873040400 for details of the order status. and in such type of cases, the Customers are advised to pay the actual shiiping charges , if they are interested to have a buy.
The main aim of changing the policies is to promote Odia Books and to promote Odia Reading Culture Once again !
Thanks a lot being with us
Happy Purchase OdiaBooks !