1) How much are the delivery charges?
Odiabookbazar.com provides free delivery on all items if your total order amount is Rs. 1000/- or more. Otherwise Rs. 60/- is charged as delivery charges.
2) What is the estimated delivery time?
The estimated time of delivery will be mentioned on every billing page. It may differ from one publisher to another which will be intimated from time to time. In general, Odiabookbazar.com takes minimum 7 working days to deliver the books at the delivery / shipping address to the all areas serviced by reputed couriers. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays. With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
3) How will the delivery be done?
We process all deliveries through reputed couriers/ speed or parcel post.
4) Cancellations & Returns
If any of the books / items shipped is found defective / torn out, notify us of regarding those defects or product damages at the time of delivery or within 30 days from the date of delivery, and we will issue a new replacement to you at no extra cost. Or Contact Customer Care via the Contact Us Page, within 30 days from the date of delivery.
The defective item will be recalled and a replacement will be shipped immediately.
5) How do I cancel an order?
Alternatively, how do I return a product ?
If you want to cancel your order before your product has shipped, we will refund the entire amount. If the cancellation is after your product has shipped, you can do one of the following:
If your product has shipped but has not yet been delivered, contact Customer Care and inform them of the same. Contact Odiabookbazar.com Customer Care via the Contact Us Page, and we will resolve the issue quickly.
6) Following shall not be eligible for return or replacement -
Any book that is returned without original packaging.
7) Can I cancel my order online?
Yes, you can now initiate online cancellation for item(s) in your order, till the item(s) are shipped by Odiabookbazar.com. In order to cancel item(s) in your order, Log into your Odiabookbazar.com account and go to the "My Orders" page. Identify the item you want to cancel and click on the corresponding "View Details" link. In the detailed order page, you will see "Cancel" links against each of the items in that order. Click on the "Cancel" link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
8) Why is the 'Cancel' link is not showing ?
Because of the following reasons, the cancel link may not be showing.
The item has already been shipped by Odiabookbazar.com & If the book is non-refundable
In any of the above cases, you can get in touch with our Customer Care for more information
9) How long will it take to process cancellation request?
Once you request the cancellation of item(s) in your order, it will take Odiabookbazar.com a maximum of 2-3 business days to cancel the order and initiate refund. You will be notified of the same. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Odiabookbazar.com.
10) How will I get my money back after cancellation? What are the modes of refund available?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund available -
1. Odiabookbazar.com Cash Refund - If you choose this option, the amount will be added to your Odiabookbazar.com Account in the Credit component against which you can buy in future.
2. Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Odiabookbazar.com will complete the cancellation and initiate the refund, depending on your refund preference.
How do I make a payment for a Odiabookbazar.com purchase?
Odiabookbazar.com offers multiple methods to make payments for your order: Credit Cards & Debit Cards, Net Banking , Cash-on-Delivery. Odiabookbazar.com and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
12) Are there any hidden charges when I make a purchase on Odiabookbazar.com (Octroi, VAT)?
There are absolutely no hidden charges when you make a purchase with Odiabookbazar.com. We offer free delivery if the order is Rs. 1000 or over, otherwise you will be charged an additional Rs. 60 for delivery. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
13) What is Cash on Delivery?
If you do not prefer to make an online payment on Odiabookbazar.com then you can opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep.
14) Are there any terms and conditions for a COD purchase?
The maximum order value for a COD payment is Rs. 2,000. It's strictly a cash-only payment method. We do not accept foreign currency as payment against a COD order.
15) How do I pay using a Credit card?
We accept all VISA, MasterCard and American Express Credit cards issued in India. International Credit cards are currently not supported on Odiabookbazar.com. To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your Credit card).
16) How do I pay using a Debit card?
We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date , 3 digit CVV number . You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.
17) Is it safe to use my Credit/Debit card on Odiabookbazar.com?
Yes, shopping at Odiabookbazar.com is 100% safe. All Credit card and Debit card payments on Odiabookbazar.com are processed through secure and trusted payment gateways managed by leading merchant banker and uses latest 256-bit encryption technology being offered by CCAVENUE to protect your card information while securely transmitting it to the Banks for processing the payment. Furthermore, the Banks ask you to enter an online password, which password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on Odiabookbazar.com extremely safe and secure. You can be assured that Odiabookbazar.com offers you the highest standards of security currently available on the internet through the payment gate way CC Avenue. So as to ensure that your shopping experience is private, safe and secure.
18) How do I make a Credit/Debit card or Internet Banking payment on Odiabookbazar.com through my mobile?
Mobile payments are currently not supported on Odiabookbazar.com’s mobile site and mobile application. However, we are working on this and would soon be offering these payment options on mobile as well. In the meantime, you can make purchases on mobile using the Cash-on-Delivery payment option.
19) Placing a Cash-on-Delivery (C-o-D) Order
After providing the complete Billing and Shipping information, When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery". You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.
20) Terms & Conditions
The maximum order value for C-o-D is Rs. 2,000
Please make ONLY Cash Payment at the time of delivery.